Terms of Service
Last updated July 15, 2026 · This is a template under legal review and may change before public launch.
1. What OurCakewalk is
OurCakewalk is a software platform that lets independent food makers ("Chefs") run timed pre-order sales ("Drops") and lets customers order and pay ahead for pickup. OurCakewalk provides the software only. We are not a food business, a party to the sale between Chef and customer, a marketplace curator, or an employer of Chefs.
2. Chefs are responsible for their food
Chefs are solely responsible for compliance with all food-safety, health, licensing, labelling, and allergen laws that apply to them in their province, territory, and municipality — including home-kitchen and cottage-food rules, permits and inspections, safe preparation and storage, accurate ingredient and allergen information, and applicable tax registration and remittance. OurCakewalk does not verify, inspect, or endorse any Chef, kitchen, or food item. Customers transact with Chefs at their own discretion.
3. Payments and fees
Payments are processed by Stripe. Chefs receive payouts through their own Stripe account and agree to Stripe's terms. Each order carries a OurCakewalk service fee (currently 5% + $0.55 CAD, configurable by the Chef as customer-paid, split, or absorbed) and card-processing costs. Fees are shown before payment. Tips go entirely to the Chef. All amounts are in Canadian dollars. Chefs are responsible for their own GST/HST obligations; prices are presented tax-inclusive.
4. Orders and refunds
An order is a purchase from the Chef, not from OurCakewalk. Refunds, cancellations, substitutions, and disputes are between the customer and the Chef; Chefs can issue full refunds through the platform. If a payment completes after stock has sold out, the order is automatically refunded in full. Missed pickups are at the Chef's discretion.
5. Text messages
Customers may opt in to marketing texts from individual Chefs; consent is recorded and every message includes the sender and a STOP opt-out, per CASL. Transactional texts (order confirmations, pickup reminders, lookup codes) are sent as part of the service. Message and data rates may apply.
6. Accounts and acceptable use
You must provide accurate information and keep your credentials secure. You may not use OurCakewalk to sell anything illegal, to mislead customers, to send spam, or to interfere with the service. We may suspend or terminate accounts that violate these terms.
7. Disclaimers and liability
The service is provided "as is" without warranties of any kind. To the maximum extent permitted by law, OurCakewalk is not liable for the acts or omissions of Chefs or customers, for any food product, for indirect or consequential damages, or for amounts exceeding the fees OurCakewalk earned from you in the three months before a claim. Nothing in these terms limits liability that cannot be limited under applicable law.
8. General
These terms are governed by the laws of Ontario and the federal laws of Canada. We may update these terms; material changes will be posted here with a new date. Questions: hello@ourcakewalk.com.